Business process management TMIS 3303

Course description:

This course integrates core concepts from Management Information System (MIS) with those of Operations Management (OM) and introduces a process-oriented view of the flows of materials, information, products and services through and across organizational functions. All organizations must carefully analyze and document their business processes and must continuously assess the efficiency and effectiveness of these processes to minimize cost and maximize value creation. The course helps students identify information-bearing events, assess and improve process efficiency, learn to model and analyze business processes, and understand the interactions between human behavior and process design. Hands-on, case-based assignments allow students to practice some of the principles addressed.

Course Aims:

This course aims to enable the student to:
  • Know the concepts of Business processes and how to manage them.
  • Have the knowledge on how to increase the productivity of an organization through selecting and using Scrum methodology. 
  • Assess the documented business processes using their key operations characteristics.
  • Express and explain the concept of business process management (BPM) and its relationships with total quality management (TQM), business process reengineering (BPR) and enterprise resource planning (ERP).

Course outcomes:

Upon completion of the course, students should be able to:
  • Model simple business processes in terms of people, and activity sequences involved. 
  • Assess the documented business processes using their key operations characteristics. 
  • Relate the characteristics of a business process with the process' behavior through simulation. 
  • Diagnose problems of and formulate improvements to observed processes and estimate the effects of these improvements in terms of the above process metrics. 
  • Express and explain the concept of business process management (BPM) and its relationships with total quality management (TQM), business process re-engineering (BPR) and enterprise resource planning (ERP).